Warranty Policy

Warranty Policy

Msp World (Pty) Ltd

Date: 27 January 2026

  1. Manufacturer Warranty

All products sold by Msp World (Pty) Ltd are supplied with a manufacturer’s warranty, the terms and duration of which vary by brand and product.

Warranty coverage, support procedures, and turnaround times are determined by the manufacturer.

  1. How to Lodge a Warranty Claim (Preferred Method)

For warranty issues, customers are strongly encouraged to contact the manufacturer directly, as this is typically the fastest and most efficient way to receive support.

Manufacturer warranty support may include:

  • Repair
  • Replacement
  • Manufacturer-authorised service centres

Manufacturer contact details and warranty terms are available on the manufacturer’s official website.

  1. Role of Msp World (Pty) Ltd

Msp World (Pty) Ltd acts as a reseller of IT products sourced from authorised distributors.

While customers are encouraged to deal directly with the manufacturer, Msp World (Pty) Ltd remains available to assist should:

  • The manufacturer be unable to resolve the issue
  • The customer experience unreasonable delays
  • The issue fall within the Consumer Protection Act’s implied warranty provisions
  1. Consumer Protection Act (CPA)

Nothing in this policy limits or waives the consumer’s rights under the Consumer Protection Act, including the 6-month implied warranty on defective goods.

If a product is found to be defective within 6 months of delivery, the customer may request:

  • Repair
  • Replacement
  • Refund
    subject to assessment and confirmation of the defect.
  1. Exclusions

Warranty does not cover:

  • Physical or accidental damage
  • Misuse or negligence
  • Normal wear and tear
  • Unauthorised repairs or modifications
  1. Proof of Purchase

Warranty claims require:

  • Proof of purchase from Msp World (Pty) Ltd
  • Original serial numbers where applicable
 

Manufacturer Warranty Support (Direct Assistance + Links & Contact Information)

Products sold by Msp World (Pty) Ltd include a manufacturer-backed warranty. For the fastest resolution, customers are encouraged to contact the manufacturer directly using the official support channels below.

Manufacturer support teams can:

  • Confirm warranty status using the product serial number
  • Provide troubleshooting assistance
  • Arrange repair or replacement through authorised service centres

Please keep your proof of purchase from Msp World (Pty) Ltd available when logging a warranty request.

Dell & Alienware

Check warranty status and request support using the Service Tag:
🔗 https://www.dell.com/support/home/en-za

HP

Check warranty coverage and service options using the product serial number:
🔗 https://support.hp.com/za-en/check-warranty

Lenovo

View warranty details and initiate support online:
🔗 https://pcsupport.lenovo.com/za/en/warranty-lookup

Microsoft (Surface Devices)

Warranty claims and device support are handled through Microsoft:
🔗 https://www.microsoft.com/en-za/surface/support

Acer

Access Acer support and authorised service centre information:
🔗 https://www.acer.com/za-en/support

ASUS

Product support and warranty service information:
🔗 https://www.asus.com/za/support

Jabra

Warranty terms and support for Jabra headsets and accessories:
🔗 https://www.jabra.com/support

Logitech

Hardware warranty support for Logitech products:
🔗 https://support.logi.com/hc/en-za

Need Assistance?

If you experience difficulty with a manufacturer warranty process, Msp World (Pty) Ltd remains available to assist where required, in line with the Consumer Protection Act.

 

 

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